:root{--ink:#20242d;--muted:#6d7280;--line:#e7e8eb;--bg:#f5f6f8;--yellow:#f6c945;--red:#f06755;--green:#3aa889;--blue:#6174d8;--side:#171a20}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button,a.button{cursor:pointer}.shell{min-height:100vh;display:grid;grid-template-columns:244px 1fr}aside#side{position:sticky;top:0;height:100vh;background:var(--side);color:#fff;padding:25px 17px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:11px;font-size:18px}.brand>b{display:grid;place-items:center;width:37px;height:37px;border-radius:11px;background:var(--yellow);color:#171a20;font-size:20px}.brand span{display:flex;flex-direction:column;line-height:1.1}.brand span strong{font-size:19px}.brand 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i{display:block;height:100%;background:var(--ink);border-radius:10px}.cards{padding:18px;display:grid;grid-template-columns:repeat(3,1fr);gap:14px;background:transparent;border:0}.cards article{background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px;display:flex;flex-direction:column;align-items:flex-start}.cards h3{margin:12px 0 2px}.cards p{color:var(--muted);margin:0 0 10px}.cards a{margin-top:18px;color:#394eae;font-weight:700}.ticket-layout{display:grid;grid-template-columns:minmax(0,2fr) 310px;gap:20px}.conversation{padding:22px}.original{border-bottom:1px solid var(--line);padding-bottom:15px}.original small,.message small{color:var(--muted)}.message{display:flex;gap:12px;padding:18px 0;border-bottom:1px solid var(--line)}.message>div:last-child{flex:1}.message strong{display:flex;gap:8px}.message em{font-size:11px;background:#fff0c1;padding:2px 6px;border-radius:10px}.message.note{background:#fffbeb;margin:0 -22px;padding:18px 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@media(max-width:1050px){.metrics{grid-template-columns:1fr 1fr}.dashboard-grid,.ticket-layout{grid-template-columns:1fr}.cards{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.shell{display:block}aside#side{position:fixed;z-index:30;left:-260px;width:244px;transition:.2s}aside#side.open{left:0}.menu{display:block;border:0;background:none;font-size:23px}header{padding:0 15px}.search{display:none}.content{padding:22px 15px}.metrics{grid-template-columns:1fr 1fr}.cards{grid-template-columns:1fr}.heading{align-items:center}.heading h1{font-size:26px}.modal{padding:12px}.report-bars>div{grid-template-columns:100px 1fr 45px}.report-bars small{display:none}}
@media(max-width:460px){.metrics{grid-template-columns:1fr}.grid2{grid-template-columns:1fr}header .button{padding:9px 11px}.reply>div{align-items:flex-start;flex-direction:column}}
